Versand

Company info:
All trade from this homepage is a business between you, as customer, and
Alpha Diving
Langgade 44
DK-8961 Allingåbro
Phone +45 8648 0798(15.00 - 18.30)
CVR-nr 26 38 31 96

Confirmation of order:
All orders will be confirmed by e-mail (automatically) and if there should be any problems you will receive an informaions from us. (back order/sold out)

Payment:
Alpha Diving offers 5 methods of payment:
Credit card: Dankort, Visa or MasterCard.
Bank transfer.
Alpha Ding use a payment-gateway from QuickPay. Communication with QuickPay are testet by NETS. All card data will be transfered by encrypting the connection when transmitting information on the network.

Bank:
Sparekassen Kronjylland
Reg.nr. 9334 Kontonr 000 144 6983

Bank transfer: Your payment will be processed when your bank transfer is received. Once your payment is received, we will dispatch your goods. The processing of off-line payments may take several days.

Bank cheque:
Send to
Alpha Diving
Langgade 44
DK-8961 Allingåbro
Please add orderenumber in your communication.

Delivery:
Normal we will ship your order same day we received your payment. (If the product was indicated as being in stock on the site)
If your order contains product there currently not are available, we will first ship your order them its complete.
All orders will be shipped by PostDanmark, and you can monitor it by using the Track&Trace system.

Freight:
Alpha Diving use PostDanmark. The shipping fees will depend on the articles selected. The fee will be calculed by our system.

Return:
Alpha Diving offer you 14 days to return a product that you are not satisfied with. (Not dive Journes, trips and Dive Courses)
You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher.
We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise.
This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.
The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.).
Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.
The deadlines mentioned above are effective as of the date of reception of the order.

If you want money return:
We need Information about you bank:
Swift kode, IBAN and account number. We will return the amount same day we recive the goods.

Complaint  and guarantee:
All of the products we sell benefit from:
The legal guarantee of conformity;
- The legal guarantee from hidden flaws;
- The manufacturer’s guarantee for a period defined by the product purchased and the brand.

Shipping fees of the products are the customer’s responsibility.